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Returns Policy

Return Policy

Due to the nature of safety gear, we cannot accept returns for safety equipment (this includes carabiners, cord, harnesses, helmets, ropes) if you change your mind or if they do not fit.

Should the item you purchased have a problem (subject to assessment) we will offer you a replacement, repair or exchange on this item where:

  • the product has faulty workmanship or materials
  • is significantly different from the sample or description

Climbing Shoe Returns

  • We are happy to exchange shoe sizes if the size you chose is incorrect. You will need to post them back to us (at your cost – registered post) and you will also need to cover the cost of the return postage to you.
  • The easiest way to do this is to include a prepaid satchel with your shoes. Please send to PO BOX 491, RED HILL QLD, 4059.
  • Equipment must be returned for a swap with the receipt within 14 days of purchase.

Freight

  • Delivery within Australia is $10.00
  • Orders over $150 are shipped within Australia freight free
  • We ship mostly using Australia Post e-parcel, which is registered post ie. signature on delivery.

** Some heavy/bulky items may have an extra postage cost applied - in which case, it is stated clearly in the description of the product.
**  We will contact you first to approve any additional charge.

Delivery Terms and Conditions

Please read carefully these standard terms for reliable mail-order services.

  • Most orders are sent by Registered Australia Post e-parcel service, ensuring that your order is trackable. Occasionally we also use selected couriers.
  • If no-one is at home when Australia Post or the courier delivers, you should receive a card advising which Australia Post office the parcel has been taken to (or for couriers, how to arrange redelivery).
  • If no-one will be at home during the day, you could consider having the order shipped to a work address.
  • Instructions to leave- you can also leave special instructions (in the comments box during checkout) for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.

Delivery Times

We aim to ship your order within 2 or 3 working days from Brisbane - except where an ordered item is out of stock your order may be delayed for several days until we have all items to send at once (we will advise you of any delay).

Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us via email  - online@pinnaclesports or  via phone 07 3368 3335 so that we can avoid any disappointment. While we cannot guarantee delivery by a certain date, we will do our best to assist you.

Our estimated delivery times from when an order is placed are:

  • For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 5 - 8 working days once shipped
  • For all of WA, Tasmania and regional areas of all other States, your order will take 7 - 13 working days to arrive once shipped

International Orders

We ship selected items internationally. A flat postage fee for non bulky items of AUD 60 is applicable.