Shipping policy

SHIPPING

Delivery within Australia is $12.00. Orders over $99 are shipped freight free within Australia**

** Some heavy/bulky items may have an extra postage cost applied - in which case, it is stated clearly in the description of the product. We will contact you first to approve any additional charge.

PAYMENT OPTIONS

Pinnacle Sports accepts payment via Mastercard, Visa, Apple Pay, Google Pay, Amex, Paypal and Direct Deposit.

If paying by direct deposit note that your order will not be released until the funds have been received into the account. Please allow an additional 1-2 days for this verification to occur. Please send a copy of your remittance to online@pinnaclesports.com.au

DELIVERY TERMS AND CONDITIONS

Please read carefully these standard terms for reliable mail-order services.

Orders may be sent with the one of the following service providers:

1) Australia Post

2) Other Courier Operators

If no-one is at home when your parcel arrives, you should receive a card advising how to obtain your parcel. If you do not follow the instructions on how to obtain your parcel and it is sent back to us, you will be required to pay an additional shipping charge to have it sent back to you.

If no-one will be at home during the day, you could consider having the order shipped to a work address or a Parcel Collect location with your LPO.

Instructions to leave- you can also leave special instructions (in the comments box during checkout) for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.

DELIVERY TIMES

We aim to ship your order within 2 working days (excluding special orders) from Brisbane. If an ordered item is out of stock, your order may be delayed for several days until we have all items to send at once (we will advise you of any delay).

Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us via email (online@pinnaclesports.com.au) or via phone (07 3368 3335) so that we can avoid any disappointment. While we cannot guarantee delivery by a certain date, we will do our best to assist you.

Our estimated delivery times from when an order is placed are: For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 5 - 8 working days once shipped For all of WA, Tasmania and regional areas of all other States, your order will take 7 - 13 working days to arrive once shipped.

 

INTERNATIONAL ORDERS

We do not ship orders internationally